I have feedback on the tool, who can I inform?
We are happy to receive your feedback! Please email it directly to support@frontera.health. We may reach out to you for more information or to set up a time to review.
I received an error message when uploading a file, who do I contact for help?
You can reach us via email at support@frontera.health. We will provide a response within the same business day to help you resolve the issue.
The file I am uploading is generating an error message. How do I move forward?
If the assessment is either the official download from the assessment website or the Frontera template, there should not be an issue. If you remove the file and attempt to upload again and receive the same error message, check to see that you are using the latest version of the Frontera templates. If this does not resolve the issue, please contact us at support@frontera.health.
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